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Privacy Policy

Your privacy is of utmost importance to us. This policy outlines the type of personal data that we receive and collect when you use our services, as well as some of the steps we take to safeguard information.

By using our services, you agree to the following terms and conditions regarding credit card transactions: A 2.99% + $0.30 processing fee applies to all credit card account top-ups, to ride payments made by the driver using a credit card, and to ride payments made over the phone using a credit card. These fees are subject to change at our discretion. Continued use of our services constitutes acceptance of any updates to these terms.

Collection of Personal Data

We collect personal and sensitive user data to provide our services effectively:

  • Location Data: Collected in real-time to enable ride-matching, navigation, and tracking of trips. Required to provide core app functionality, such as determining pickup/drop-off locations and calculating fares.
  • Contact Information: Name, phone number, and email address collected during account registration.
  • Payment Information: Details like credit/debit card or other payment method information for processing transactions securely.
  • Device Information: Device identifiers, operating system version, and app usage data for debugging, analytics, and app improvement.

Use of Personal Data

Your information is used to:

  • Facilitate ride bookings, including matching you with drivers/riders.
  • Provide real-time navigation, tracking, and trip history.
  • Process payments and issue invoices.
  • Communicate updates, notifications, or support responses.

Sharing of Personal Data

Your data is shared only as necessary:

  • With Drivers/Riders: Location and contact information shared during active bookings.
  • With Service Providers: Trusted vendors for payment processing, map services, or analytics, bound by confidentiality.
  • As Required by Law: To comply with legal obligations or enforce our Terms of Service.

Protection of Personal Data

We implement a variety of security measures to ensure the safety of your personal data. These measures include computer safeguards and secured files and buildings.

Non-Disclosure of Personal Data

We affirm that we will not sell, trade, rent, or otherwise transmit any personal data collected, including mobile information, to third parties or affiliates for marketing or promotional purposes. We assure you that your personal details will remain confidential.

Exclusion of Text Message Data

This policy also applies to text messaging data, including SMS opt-in data, consent records, phone numbers, and message history. This information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

SMS Communications

By providing your phone number or texting GoCab, you agree to receive SMS messages from GoCab related to ride bookings, trip updates, customer support, and service notifications. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us at (845) 599-4444.

Please remember that your trust is vital. We aim to maintain that trust and to ensure the privacy and safety of your personal data. If you have questions about this policy or our practices, please contact us at (845) 599-4444 or 55 Old Nyack Turnpike, Nanuet, NY 10954.

This policy is subject to change from time to time, at our discretion. We will notify you of any changes by posting the new policy here. Your continued use of our services after we make changes is deemed to be acceptance of those changes, so please check this policy periodically for updates.